Is there any charge to use CTIS?
No. CTIS is a free service and once registered, there is no obligation to use it. However, we hope that once you’ve seen the high level of cover and our low competitive prices, CTIS will be your logical choice for legal indemnity insurance.
Can anyone register to use CTIS?
No, to authorise the issue of policies using CTIS, you must:
be a practising solicitor, licensed conveyancer or legal executive
either be regulated by your professional body (the Law Society or Council for Licensed Conveyancers) or directly authorised by the Financial Conduct Authority to carry out insurance mediation (this requirement applies whenever advice is given in relation to title indemnity policies in general and is not exclusive to CTIS or Instant Issue)
How long does the registration and validation process take?
Registration usually takes only a few minutes. As soon as you have applied, we will send you an e-mail acknowledging your application and verifying your e-mail address. We will then check your application details and, provided there are no problems, confirm your registration and log-in details within the hour. In the meantime, you can continue to use CTIS to browse our range of products, see Key Facts policy summaries and obtain quotes.
Is there a limit of how many policies I can issue online in a month?
No. At the end of each month, you will see a statement containing the details of all unpaid policies issued by you during that month. Provided you pay the premiums due in accordance with our on-line payment terms and conditions, you can issue as many or as few policies as you like.
How do I pay each monthly statement?
You can either pay us by cheque or by BACS transfer. Details will be contained on each monthly statement.
Can I pay for policies immediately without waiting for a monthly statement?
If you are paying by cheque, you will need to attach the cheque to a copy of the policy. Cheque should be made payable to “CTIS Ltd”. Cheque and copy of policy should be sent to: CTIS Ltd, GCS House, High Street, Heathfield, East Sussex, TN21 8JD.
If you wish to pay for individual policies immediately by BACS instead of paying to cover all item/s on a monthly statement, you will need to state the 10 digit policy number as banking reference when making payment. Payments should be made to:
National Westminster Bank Plc
Sort Code: 60-10-30
Account Number: 11660279
What if a risk does not meet your underwriting criteria or if the limit of indemnity is more than £3m?
If your risk is not covered by any of our online policies, or you’re looking for more cover than Instant Issue affords, just refer it to our underwriters. You can e-mail us or ask us to call you, directly from our web-site. We have a dedicated team of underwriters willing and able to assist with all your title enquiries.
What if I forget my password or have a query regarding CTIS?
If you’ve forgotten your password, we’ll ask you at log-in if you want to re-set it. Otherwise, for this and any other queries about using CTIS, you can call our dedicated help-desk team on 01435 868 855, or ask us to call you by completing the details and clicking Call me, to the right of this screen.
What is the difference between 'Instant Issue' and 'Bespoke' policies?
Instant Issue policies are available here at CTIS, they can be issued directly by you, giving your clients instant cover, without further sanction or temporary cover notes. To provide your clients with Instant Issue cover, simply follow the issue instructions and satisfy the standard risk acceptance criterion. Our Instant Issue facility remains the quickest and easiest way in which you can arrange cover for commonly found conveyancing risks.
Bespoke policies are arranged for you directly by our team of experienced underwriters. They cover anything that does not fit the Instant Issue acceptance criteria, which includes any cover that is not mentioned in CTIS, such as new-builds and developments, complex or unusual risks and much more.
How can I request a Bespoke quote?
To arrange a bespoke quote, simply ask to speak with our experienced underwriting team on 01435 868 855; alternatively you can email email@example.com or fax your enquiry to 01435 868 582.
If you have any more questions, please call our helpdesk on 01435 868 855 or send an email to firstname.lastname@example.org.